Terms and Conditions

This Agreement was last modified on 18 March 2020.


Terms and Conditions

This website is owned and operated by ONLINE1388 (PTY) LTD (“ONLINE1388”, “we”, “us”, “our”). The use of www.janeonline.co.za (“the Website”), and/or the ordering, sale and delivery of goods are subject to the following terms and conditions.
Please note, these Terms and Conditions are subject to change at any time and without notice, and it is your responsibility to check these Terms & Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions.
If you have any queries relating to these conditions, please email us at 1419472156@qq.com
before placing an order.


Your contract for purchases made through www.janeonline.co.za is with ONLINE1388 (PTY) LTD. You agree that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
When purchasing products through Rogue and Vogue, you warrant that all details provided for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact us immediately.
You warrant that you will not use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. We reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

• you fail to make payment to us when due;
• or you breach any of these Conditions;
• or when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity;
• or we suspect you have engaged, or are about to engage, or are connected to or otherwise have way of being involved in fraudulent or illegal activity on www.janeonline.co.za

Your Account

To register as a user, you must provide a unique username and password; and provide certain personal information – any personal information processed by us will be processed in accordance with the Protection of Personal Information Act 4 of 2013, and in terms of our Privacy Policy.
You agree and warrant that you will not disclose your username and password to any third party and that is shall only be for personal use. Moreover, for security purposes, you agree to enter the correct username and password whenever accessing the Website, failing which you will be denied access.
You agree to notify us immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

Online Purchases

When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance by us and product availability.
Merchandise available for sale changes on a frequent basis. We reserve the right to make changes in our merchandise without notice. Availability information for products is listed on each individual product description. Some of our products may be available only in limited quantities, so we cannot guarantee that a product displayed on a previous visit to our website may still be available when you visit again. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as possible.
We take great care to ensure that all information on the website is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologise if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.
The prices displayed on this website are quoted in South African Rand and are valid only in South Africa. Prices are subject to change at any time. Relevant sales taxes, if any, shall be applied at checkout.
No contract for the sale of any product will exist between you and www.janeonline.co.za until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens, we will confirm our acceptance of your order by sending you an email. If the price of a product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and will not ship. You may re-order the item at the adjusted price if you wish.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.


We are committed to ensuring you are able to pay for your goods online via a secure, online payment facility. All transactions are encrypted using appropriate encryption technology and payment can be made for Goods via Via multiple channels



1.1 We are committed to safeguarding the privacy of our website visitors; in this policy, we outline how we share your information and the steps we take to protect your information.
1.2 When you register online with us, you agree that we may handle your information in accordance with this

Privacy Policy.

1.3 We may ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. Cookies are small units of data temporarily stored on the hard disk of your computer by your browser that are necessary for using our website. The information contained in cookies is designed to enable us to improve our website experience.

Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
(b) information you provide to us when registering online, including your name, address, telephone number and email address

How we use your information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy.
3.2 We may use your personal information for or in relation to:
• Customer registration and administration
• Our products and services
• Prevention and detection of crime
• Marketing & Remarketing
• Monitoring
3.3 We will not, without your express consent, share your personal information with any third parties.
Disclosing personal information
4.1 We may disclose your personal information to our employees, agents or suppliers insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

Security of personal information

5.1 We respect Data Protection Legislation and follow strict security procedures in the storage and disclosure of information that you have given to us. We take all reasonable care to prevent any unauthorised disclosure of your data.
5.2 While we take reasonable measures to keep your information secure, we cannot guarantee your online data security. We are not liable to you for any loss of data, injury or harm which occurs to you as a result of the transmission of your information over the Internet, unless this occurs as a result of our negligence or wilful misconduct.
5.3 Password and username. You are responsible for safeguarding your username, password and any other information we provide to you in connection with your account and our services.


6.1 We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

Your Rights

7.1 At any time, you may, of course, ask for the deletion of your data. You are also entitled at any time to revoke your consent to the use or processing of your person-related data with future effect.


9.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 1419472156@qq.com


Website Terms and Conditions of Use Relating ONLINE1388 (PTY) LTD South Africa and www.janeonline.co.za
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the ONLINE1388 (PTY) LTD (“Provider”) website located at the domain name www.janeonline.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of the Provider. We reserve the right to change the terms and conditions without prior notice.
Detailed description of goods and/or services
www.janeonline.co.za is a business in the headwear industry that markets, sells and distributes these items to customers.

Electronic Communications

By using this website or communicating with the Provider by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the Provider will refund the User in full within 30 days. Cancellation of orders by the User, where stock has been moved between branches, will attract a 12.5% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. The Provider will only replace goods that are faulty due to poor workmanship or if the incorrect item has been delivered. Any discrepancies in the final product delivered to the User must be reported to the Provider within 24 hours of receipt. In this event, the Provider will arrange for a courier to collect the item/s. Once returned, the item/s will be inspected and provided that the fault is as claimed, all the tags are still attached and the item/s have not been worn and/or washed, a new item will be dispatched to the User. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to 1419472156@qq.com
Cancellation of orders will attract a 10% charge (change from 12,5%) Delivery costs of Refund and returns will be borne by the user/purchaser

Exchange Policy

If the User has purchased an item and decides that they would prefer a different item entirely, there are conditions in order to make an exchange.
Firstly the User must notify the Provider in writing within 14 working days to detail what they would like to return and receive in exchange.
If the exchange is approved by the Provider, the User will need to courier the item back to ONLINE1388 (PTY) LTD at their own expense and risk.
Upon arrival, the item will be inspected and provided it is in perfect order, all tags are still attached and has not been worn or washed, the Provider will proceed with the exchange.
If the new items cost more or less, the User will either be refunded or billed the difference.
The User will need to pay for the delivery of the new item at the Provider’s standard delivery rates.
Delivery costs of of exchanges will be borne by the user


Subject to availability and receipt of payment in full, requests will be processed and delivery arranged. The User’s order should be delivered in a matter of days, however, once the order has been handed over to the courier service, the Provider no longer has control over the delivery period. Deliveries could be delayed due to various reasons. In these instances, the Provider will not be liable for any consequential loss. Please ensure that you check your delivery before signing for it. The Provider will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in good condition. Janeonline.co.za uses a reliable delivery service. If there is nobody to sign for the package at the given delivery address, you will be phoned on the number you have provided in your Uflex profile. If the User can not be reached, the delivery will be attempted in the following days. Please contact us should you have any special delivery requirements.
Janeonline.co.za supplies delivery for all purchases. Pricing for this delivery will be provided in your quotation provided we have a delivery address.
Janeonline.co.za will not be responsible for any loss or damage to your product when couriered.

Export restriction

The offering on this website is available to South African clients only. For international delivery please contact us to see if bespoke arrangements can be made.

Customer privacy policy

ONLINE1388 (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
By accepting these terms and conditions clients agree that ONLINE1388 (PTY) LTD may inform them via social media, email or SMS of promotions and new developments among the products and services we offer. Clients can opt out of notifications by requesting it via the contact form on our Contact Us page.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.[/vc_column_text][/vc_column][/vc_row]